Frequently asked questions

Purchasing

How do I purchase?


Very simple!
Send us an e-mail or fill in the quotation form located on contact page. We will promptly reply to you with quotation. We will then send you a payment gateway or banking information if the quotation is approved by you.




What is your Minimum Order Quantity?


Our minimum order quantity is 5kg on Coventional Oils and 25kg on Organic Oils.




Why can't I use PayPal to pay?


Paypal had to stop operating in Turkey due to licensing issues with authorities.




What are the payment options I have?


We use licensed payment gateways such as PAYTR. In addition, you may choose to pay by bank transfer or Western Union. We send details of payment in any method you prefer.









Shipment

Which companies do you work for my shipment?






Policy

Can I get a refund?






Customs